Refund policy

Refund Policy
Replacement/ Refund Policy by Grenera (grenera.ca):

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

Unused Product

Container must be in its original, sealed and unused condition
Must provide proof of purchase (order number from our website) for a full refund or exchange
Refund excludes any paid shipping charges, restocking fees and/or any handling charges
Customer is responsible for return shipping costs
Return shipping and handling charges may apply to un-deliverable or refused packages.

Used Product

Open container and partial used product
Once a product has been opened, Grenera is unable to accept the return or refund this product
Grenera Nutrients Inc stands behind our products and we will consider product replacement

Transaction charges applicable for prepaid orders.(if the order is cancelled by the customer)

Courier charges applicable for returning the product. (if the order is cancelled/returned by the customer).

Product seal should not be opened